Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS up to 48 hours to reflect updates on their tracking page. 

If you received your order damaged, or if the order appears to be lost during shipping, always contact Crossroads Consignment first. Do not attempt to file a claim with USPS yourself. Crossroads Consignment will file a claim on your behalf, and a refund may be issued pending your cooperation during the claim process. If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 7 days of delivery. Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them. Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Crossroads Consignment. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.